Privacy Policy

1. Introduction

AutoVektor Pty Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automotive workshop management platform and related services.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein.

2. Information We Collect

Personal Information

• Name and contact details (email, phone number, address)
• Business information (workshop name, ABN, business address)
• Vehicle and customer data you input into our system
• Payment and billing information
• Login credentials and authentication data

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Performance metrics and error logs

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our workshop management services
• Process quotes, bookings, and payments
• Integrate with third-party services (Podium, Xero)
• Send service updates and important notifications
• Improve our platform and develop new features
• Comply with legal obligations
• Protect against fraud and security threats

4. Information Sharing and Disclosure

We may share your information with:

• Integrated service providers (Podium, Xero) as authorized by you
• Cloud service providers for data storage (AWS, Railway)
• Payment processors for transaction handling
• Professional advisors and legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers with 24/7 monitoring
• Regular backups and disaster recovery procedures

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Financial records are retained for 7 years as required by Australian tax law. You may request deletion of your account and associated data at any time.

8. International Data Transfers

Your data may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your information in accordance with Australian privacy laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our website or support channels.

12. Privacy Commissioner

You can contact the Office of the Australian Information Commissioner if you wish to make a complaint. Visit www.oaic.gov.au for more information.